Service Delivery Policy

Neve SMMA Pro · Version 1.0 · Last updated 14 October 2026

What we deliver, when, and how — so expectations are set before you buy.

How services are delivered

All services are delivered digitally: ad campaigns run inside your own ad accounts on Meta, TikTok and YouTube, and ad creatives (static and short-video ads, sized 9:16, 4:5 and 1:1), reports, audit documents, recorded video walkthroughs and source files are sent by email or shared through a cloud folder. Nothing is shipped physically.

Timescales

  • Onboarding — access requests and a kickoff call within 3 business days of your first payment.
  • Ads audits and pay-as-you-go creatives — delivered within the timescale stated on the pricing page for that engagement. An ads audit includes a ranked list of fixes and a recorded video walkthrough.
  • Monthly retainers — ad buying, creative testing and measurement run continuously; a written report showing platform numbers beside what your store took is delivered within the first 5 business days of the following month.
  • Ad-hoc requests inside a retainer — acknowledged within 1 business day and scheduled into the current or next cycle.

What you receive

Every engagement includes a written scope before work starts, the deliverables named in that scope, and one named buyer as your contact for questions. You own the deliverables outright once the corresponding invoice is paid. Ad spend is paid by you directly to the ad platforms and is never part of our fee. We manage your ads and test creative against your margin, but we cannot promise specific sales or return figures, as results also depend on the platforms and your product, offer and store.

What we need from you

Delivery depends on timely access to your ad accounts, pixel and events, store analytics and social accounts and, where relevant, the footage, product photos and approvals we need from your team. If access is delayed, timescales shift by the length of that delay and we will say so in writing.

If something is late

If we are going to miss a stated date we tell you before the date, not after, along with a revised date. Persistent failure to deliver is grounds for cancellation under our Refund & Cancellation Policy.

Support

Questions go to [email protected]. We reply within 1 business day during Monday–Friday, 9:00 am – 6:00 pm ET.

Contact

Neve SMMA Pro · 733 Grand Canal, 92620 California, United States